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Deputy Store Manager

Bvlgari
Riyadh Region, KSA
Full-time
Mid-Senior
Onsite
Discovered 1 months ago
Retail salesSales target managementLuxury retailClient relationship managementCustomer complaint resolutionTeam management

Full Job Posting

Role overview

Support the Store Manager in achieving business targets and maintaining boutique excellence.

Lead daily retail operations, problem solving, team engagement, development, and client experience.

Job responsibilities

  • Model expected behaviors, skills, business acumen, managerial capability, and coaching approach.
  • Act as a brand ambassador inside and outside the boutique, including at local and regional events.
  • Guide staff on sales-related processes and resolve sales-floor queries.
  • Provide feedback to sales and after-sales teams on service delivery and sales attitude.
  • Contribute to individual and team sales targets.
  • Champion elevated client-experience standards and best practices.
  • Handle client concerns, disputes, and complaints to restore satisfaction.
  • Approve discounts according to policy and support rota management.
  • Analyze store and local competitor trends to generate business ideas.
  • Coordinate back-office activities when the Head of Back Office is not on duty.

Profile requirements

  • At least 5–7 years of experience in a sales position with strong commercial acumen.
  • Proven success in achieving individual sales targets and supporting collective store or market targets.
  • Proven ability to manage client relationships inside and outside the boutique.
  • Previous experience managing a team of salespeople.
  • Knowledge of the luxury industry and interest in market and competitor activity.

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