Demo Support Technician

Role overview

Demonstrations and equipment support

• Organize and maintain demonstration, training, loaner, and ancillary assets in the Demo Management Office.
• Maintain Customer Experience Center technical setups for training courses and demonstrations.
• Plan, set up, and deliver in-house customer demonstrations of product capabilities and features.
• Configure, troubleshoot, repair, tune, and update MX demonstration systems, including TIBs and modification kits.
• Configure, back up, and test MX camera features, options, and stability provisions to meet customer and export requirements.
• Validate integrated system solutions before customer equipment delivery.

Assets, logistics, and coordination

• Manage the small-tools demo budget and order replacement tools and consumables.
• Track and report asset locations in the Asset Tracking System; initiate packing, transfer, and shipping requests.
• Handle daily shipping and receiving of demo assets, including packing and unpacking equipment cases.
• Coordinate with Sales Account Managers and customers on demonstration concepts, equipment scope, and system configuration.
• Compile kit lists and document and communicate MX configurations for demonstrations delivered by others.
• Design or fabricate ancillary equipment for MX installations on customer vehicles or integrated mission systems.
• Suggest support-equipment procurement and solutions for complex demonstration scenarios.
• Perform daily safety inspections on lift and handling equipment; receive and distribute miscellaneous deliveries for Sales, Marketing, and Customer Service.
• Respond to or direct customer and Sales Account Manager inquiries about MX products; keep BPMS documents, workflows, and datasheets up to date.

Required capabilities

• Experience operating and troubleshooting WESCAM MX family products.
• Experience assembling and/or repairing WESCAM MX family products.
• Ability to read and interpret electrical schematics and mechanical assembly drawings.
• Experience using test and measurement tools, including multimeters, oscilloscopes, and calipers.
• Strong administrative skills and understanding of logistics operations; knowledge of MS Office.
• Ability to work independently and collaboratively and deliver small-group presentations.

Education and experience

• Two years of post-secondary education or an associate degree and at least four years of prior related experience.
• A community college diploma in mechanical or electrical technology, or equivalent, is desired.
• Three years of WESCAM MX maintenance and repair experience is an asset.
• Familiarity with WESCAM maintenance software and programming tools such as MPLAB and Xilinx is an asset.

Pay

• The Ontario pay range is $70,000–$95,000 per year.