Demand Planning Expert

Overview

The job holder is responsible for providing expertise in digital demand management and service portfolio practices by supporting the application of frameworks, methodologies, and processes that enable effective prioritization, capacity planning, and delivery alignment across digital initiatives. The role provides technical guidance, analyzes demand management activities, and recommends improvements to enhance governance, efficiency, and alignment with digital transformation objectives across NCHI.

Key Responsibilities

• Provide expertise in digital demand management practices, including demand intake, assessment, prioritization, and service portfolio management approaches.
• Support the application and continuous improvement of digital demand management frameworks, methodologies, and operating practices.
• Analyze digital demand requests and provide recommendations on classification, prioritization, feasibility, value assessment, and alignment with business objectives.
• Review demand intake processes and recommend enhancements to improve transparency, consistency, traceability, and stakeholder experience.
• Provide technical guidance on digital service catalog structures, service definitions, ownership models, and lifecycle management practices.
• Assess demand pipeline information and provide insights on initiative alignment, delivery readiness, capacity considerations, and potential constraints.
• Support capacity planning activities by analyzing demand forecasts, resource requirements, skills availability, and delivery dependencies.
• Review digital portfolio information and provide recommendations to improve prioritization, sequencing, and value realization across initiatives.
• Evaluate governance practices related to digital demand management and recommend improvements to strengthen decision-making and accountability.
• Provide advisory support on requirements handover processes by reviewing demand documentation, completeness, and readiness for delivery teams.
• Analyze stakeholder engagement practices and recommend improvements to enhance communication, alignment, and collaboration.
• Monitor demand management performance indicators and provide insights on backlog status, cycle times, fulfillment rates, and operational trends.
• Identify demand management challenges, risks, dependencies, and process gaps, and recommend appropriate improvement actions.
• Support the development and enhancement of demand management playbooks, templates, guidelines, and knowledge materials.
• Review proposed process improvements and provide expert input to support effective implementation and adoption.
• Benchmark digital demand management practices against industry standards and identify opportunities to enhance maturity.
• Conduct lessons learned reviews and provide recommendations to improve demand management processes and governance practices.
• Provide knowledge sharing and technical guidance to stakeholders on digital demand management concepts, methodologies, and best practices.

Qualifications & Requirements

• Bachelor’s degree in Operations Management, Management Information Systems, Industrial Engineering, Business Administration, or any related field is required
• 6-9 years of relevant experience
• Certifications in ITIL® 4 Managing Professional, COBIT® Design & Implementation, or SAFe® Lean Portfolio Management are optional

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