Debt Collector

About GCG Enterprise Solutions

Role summary

Client follow-up and collections

• Send automated statements to clients fortnightly and maintain detailed, up-to-date account and collection records.
• Call and email clients before due dates and follow up on due or overdue invoices with reminders and chase letters.
• Follow up every assigned client each month and escalate payment delays promptly.
• Monitor ageing and overdue balances, prioritizing high-value invoices and targeting at least one monthly receipt from each due customer.
• Maintain customer relationships and retention.

Receivables accuracy and coordination

• Coordinate with clients to ensure invoices are accounted for promptly and investigate disputes or balance discrepancies.
• Liaise with service, sales, and logistics teams to support timely invoice submission.
• Coordinate with the Receivables Accountant on receipt posting, invoice allocation, and credit memo accounting.
• Reconcile customer balances against client statements and prepare reconciliation statements for differences.
• Escalate unresolved or high-risk accounts and coordinate on order approvals and account holds.

Reporting

• Keep current payment-status remarks for outstanding invoices and provide regular updates to the Credit Control Supervisor or Finance Manager.
• Prepare monthly follow-up reports in Excel and customized customer statements and ledgers in Oracle.

Education and experience

• Bachelor’s degree in Accounting, Commerce, Finance, Business Administration, or a related field.
• At least 2–3 years of experience in a similar role.

Skills and systems

• Strong communication, negotiation, and Excel skills; basic understanding of financial statements.
• Experience with monthly follow-up reports in Excel and customer statements, ledgers, and receipts modules in Oracle.
• Familiarity with SAP, Tally, or equivalent ERP or accounting software is an advantage.
• Detail-oriented, persistent, customer-focused, and professional.