Debt Collector

Role summary

Client follow-up

• Send automated statements to all clients fortnightly and maintain detailed, current customer account and collection records.
• Contact clients before invoice due dates and follow up on due or overdue invoices by calls, emails, reminders, and chase letters.
• Follow up with every assigned client each month and escalate delayed payments in a timely manner.
• Manage customer relationships and retention.

Collections and account accuracy

• Monitor client receivables aging and pursue overdue balances to keep the overdue percentage below 80% of total outstanding.
• Identify high-value invoices for quick collection and obtain at least one monthly receipt from each due customer.
• Ensure clients account for invoices promptly and investigate and resolve disputes or discrepancies in outstanding balances.
• Coordinate timely invoice submission with messenger/service, Sales, and Logistics teams.
• Work with the Receivables Accountant on timely receipt posting, invoice allocation, and credit memo accounting.
• Reconcile customer balances against client statements and support differences with reconciliation statements.

Payment-status reporting

• Maintain current notes for each outstanding invoice and regularly follow up with clients.
• Provide updated payment status to the Credit Control Supervisor or Finance team and coordinate daily on escalations, order approvals, and account holds.

Qualifications and experience

• Bachelor’s degree in accounting, commerce, finance, business administration, or a related field.
• At least 2 to 3 years of experience in a similar role.
• Strong communication, negotiation, and Excel skills; basic understanding of financial statements.
• Familiarity with ERP or accounting software such as SAP, Tally, or equivalent is an advantage.

Systems and reporting

• The role uses monthly follow-up reports in Excel.
• The role requires customized customer statements, customer ledgers, and receipts-module work in Oracle.

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