Data Center Technician I

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.

Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.

Comfortable with following ERP and escalating to engineering staff in a fast-paced data center environment.

Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.

Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.

Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.

Accurately follow Flexential Cabling Standards.

Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.

Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.

Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.

Work a common hardware upgrade/replacement request.

Identify information given during more complex requests as outlined by the remote hands product.

Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.

Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).

Install hardware in a cabinet according to Flexential best practices.

Understand OpsDB functionality.

Install, label, and document power installed into customer cabinets.

Can articulate process for ordering of PDUs, cable, and cabinets.

Install, label, terminate, test and troubleshoot cabling consistently.

Document CLX entries.

Follow safety and fiber cleaning protocols.

Read, understand and perform LOA verification.

Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.

Maintain SLA compliance across assigned tasks.

Document shift activities and complete handoffs to ensure continuity of operations.

Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.

Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.

Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Ability to climb ladders and work aloft.

Ability to work in hot and cold temperature environments.

Ability to maneuver pallet jacks.

Ability to lift up to 50 lbs.

Ability to pull and install cabling.

Limited travel may be required.

The hourly salary offered for this position is estimated to be $21.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

This position has the following safety hazards:

☒ Chemical

☒ Confined Spaces

☒ Electrical

☒ Ergonomics

☒ Climb ladders

☒ Mechanical lift

☒ Noise

☒ Temperature Extremes

☒ Trip/Fall

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.