Supervisor, Cloud Technical Account Management
Key Skills for This Role
Full Job Posting
Required Qualifications
- 7+ years of experience in technical account management, customer success, solutions engineering, or managed services, including 2+ years of formal or informal leadership of technical or customer-facing teams.
- Proven track record partnering with sales teams to grow a service line or book of business, with measurable results against bookings or revenue targets.
- Experience working with Sales teams to support service growth, customer expansion, and revenue generation.
- Experience with financial reporting, business performance metrics, forecasting, and dashboard development.
- Demonstrated ability to coach, develop, and hold team members accountable while building a positive, high-performing team culture.
- Solid knowledge of cloud infrastructure, virtualization (VMware), networking, storage, and disaster recovery (Zerto, DRaaS), with the technical credibility to position the service and guide the team.
- Excellent written and verbal communication skills with experience presenting to technical, sales, and executive audiences.
Preferred Qualifications
- Experience as a practice lead, service owner, or similar role with accountability for a service line’s revenue or P&L.
- Experience building or scaling a TAM, customer success, or managed services offering.
- Experience developing sales enablement, pricing, or service packaging.
- Experience supporting enterprise customers in a managed services, data center, or cloud provider environment.
- Familiarity with Flexential’s product suite and cloud service offerings.
- Certifications (preferred but not required):
- ITIL v4 (Service Management)
- VMware VCP (VMware Certified Professional)
- AWS Solutions Architect or Azure Administrator
- Physical Requirements
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
- Limited travel is required
- This position has the following safety hazards:
- Ergonomics
- Base Pay Rang e: The annual salary range offered for this position is estimated to be $110,000 - $120,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
- Variable Pay: Discretionary annual bonus, based on personal and company performance.
- #LI-Remote
- At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
- Benefits of working at Flexential
- Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program
- Benefits are subject to change at the Company's discretion.
- Work Location Eligibility
- At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
- Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.
- Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
- Flexential participates in the E-Verify program. Please click here for more information.
- EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and ADD
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
About Flexential Corp.
Private U.S. data-center operator providing colocation, cloud, connectivity, data protection, and professional services to businesses.
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