Data Analyst

The role

Key responsibilities

• Lead reporting and analysis of Customer and Web Technology data.
• Develop and maintain dashboards, reports and visualisations for operational and strategic decisions.
• Support Ardoq adoption, stakeholder engagement and business buy-in through reporting and insight.
• Analyse Ardoq data on applications, services, technology dependencies and organisational information.
• Improve Ardoq data quality, completeness and currency with data owners and stakeholders.
• Extract, combine and analyse data from multiple sources; maintain data quality standards and guide effective data use.
• Identify reporting needs and improvement opportunities with Digital, Data and Technology, PMO and business services stakeholders.
• Produce regular and ad hoc reporting, analysis and recommendations, and present findings to technical and non-technical audiences.
• Support Business Analysis and UX through qualitative and quantitative analysis; contribute to continuous improvement, data standards and reporting processes.

About you

• Degree-level education or equivalent relevant experience.
• Experience in data analysis, reporting and dashboard development, including work with large and complex datasets.
• Experience producing management information, insight and performance reporting; using Excel, SQL, Power BI and other analytical tools.
• Ability to translate business needs into reporting requirements and metrics and present complex information clearly.
• Experience with data quality management, cleansing and validation, and dashboards that support adoption, engagement and decisions.
• Collaborative experience with service, project, PMO or business relationship stakeholders.
• Organised and proactive, with strong analytical, communication and problem-solving skills and a commitment to improving services.

Our offer

• At least 27 days of holiday plus bank holidays, rising to 32 days after five years; part-time entitlement is pro rata, with an option to purchase extra days.
• Agile working is role dependent, with a stated Flexibility First approach.
• Local Government Pension Scheme, with an option to join the AVC Scheme.
• Learning and progression opportunities, health and wellbeing support, Cycle to Work and Travel Pass schemes, and a salary sacrifice car lease scheme.
• Family-friendly policies, discounted gym membership, employee volunteering scheme and Medicash.

Next steps

• The stated closing date is midnight on Sunday 15 November 2026.