Cyber Operations Analyst
Role Overview
The Cyber Security Operations Centre Analyst supports cybersecurity monitoring and response for Air Canada's technology environment.
The centre serves as a first line of defense to protect the airline and its customers; the role reports to the centre's manager.
Key Skills for This Role
Full Job Posting
Role overview
The Cyber Security Operations Centre Analyst supports cybersecurity monitoring and response for Air Canada's technology environment.
The centre serves as a first line of defense to protect the airline and its customers; the role reports to the centre's manager.
Key responsibilities
- Support security monitoring, incident response, and remediation, and operate enterprise security monitoring and response tools.
- Investigate potential cybersecurity and fraud threats, including system or process abuse, by gathering and analyzing information from stakeholders.
- Perform digital forensics, incident response, and threat hunting using relevant actor TTPs and IOCs.
- Develop operating procedures, report service-level metrics, and produce incident reports and dashboards for technical and business audiences.
- Communicate findings and recommendations, maintain threat and countermeasure knowledge, and serve as a subject-matter expert for the centre.
Qualifications
- Relevant university degree, technical certification, or commensurate experience.
- At least 2–3 years of IT technology or operations experience in a large company, or operational fraud-response experience.
- Strong technical background in operating systems, networks, applications, databases, and cloud.
- Effective communication, collaboration, customer-service, and stakeholder-interfacing skills.
- Able to work under pressure in changing conditions, adapt, learn quickly, and manage multiple tasks.
- Security+, GCIA, OSCP, or other blue-team training is a plus.
- Bilingual candidates are preferred when qualifications are equal.
Working conditions
- After-hours on-call support may be required for escalations.
- Shift work may be part of the role because the team is part of 24/7 IT Operations.
- The role requires ability to travel and work effectively with remote teams.
Employment conditions
Candidates must be eligible to work in the country of interest when an offer is made and provide proof of eligibility before starting.
Work setting
- The role includes travel and work with remote teams; a specific office, remote, or hybrid policy is not stated.
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