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CX Coordinator

Felix
Remote, CAN
Full-time
Remote
$50K
Discovered 3 weeks ago
Customer-facing supportChat and email supportIntercom HelpdeskPatient onboardingDigital health or telehealthAI response review

Full Job Posting

About Felix

Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across multiple health categories.

About the role

Support patients during important points in their healthcare journey, focusing on thoughtful answers and issue resolution.

Work primarily through chat and email, handling substantial conversation volume and resolving most issues independently.

You will

  • Provide warm, attentive, personalized support to patients through chat and email.
  • Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
  • Guide patients through onboarding and answer questions about pricing, processes, and products.
  • Use AI tools carefully, spot shortcomings in generated responses, and suggest improvements.
  • Capture patient learnings and share insights across the organization.
  • Identify patterns and support gaps and help improve patient support.

You have

  • Experience in a customer-facing role; high-volume experience is a strong plus.
  • Experience with Intercom Helpdesk or a related platform.
  • Weekend availability.
  • Telehealth or digital health background is a bonus.
  • Clear, warm communication; self-directed problem solving; initiative; and curiosity.

Location and work arrangement

  • Remote work; candidates may be based anywhere in Canada.

Benefits

  • Medical, dental, and vision benefits; parental policy; three weeks' vacation; stock options; and professional development opportunities.

Compensation

  • Compensation range is CA$50K–CA$55K; no pay cadence is specified.

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