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CX Coordinator, Pharmacy

Felix
Remote, CAN
Full-time
Remote
$50,000
Discovered 2 weeks ago
Customer supportChat and email supportIntercom Helpdesk or related platformPatient onboardingPharmacy workflows and terminologyTelehealth or digital health

Full Job Posting

About the role

Support patients through a meaningful volume of chat and email conversations, resolving issues with care, judgment, and ownership.

The role contributes to a digital healthcare experience across online treatment, prescription delivery, and ongoing care.

What you will do

  • Provide warm, attentive, personalized support to patients through chat and email.
  • Work with pharmacy, medical, and logistics partners to support patients throughout their healthcare journey.
  • Guide onboarding and answer questions about pricing, processes, and products.
  • Review AI-generated responses, spot shortcomings, and suggest improvements.
  • Share patient insights with the organization and identify patterns and support gaps.

What you bring

  • Experience in a customer-facing role; high-volume experience is a plus.
  • Experience with Intercom Helpdesk or a related platform.
  • Communicate clearly and warmly, explaining complex ideas simply.
  • Be a self-directed problem solver who uses available information, takes initiative, and investigates root causes.
  • Pharmacy experience is an advantage; telehealth or digital health experience is a bonus.

Benefits and work arrangement

  • Medical, dental, and vision benefits, parental leave, three weeks of vacation, and stock options.
  • Remote-first work arrangement; candidates may work from anywhere in Canada.
  • Professional development opportunities and collaboration with company founders and senior leaders.

Compensation

  • Compensation range is CA$50,000 to CA$55,000 per year.

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