Customs Clearance Agent

About the company

Role purpose

Responsibilities

• Prepare and submit customs declarations and required documents for air shipments.
• Ensure compliance with customs rules, classifications, and duty structures; monitor shipment status and address issues proactively.
• Resolve queries and discrepancies with customs officials and maintain transaction records for audits and compliance.
• Coordinate with airlines, freight forwarders, warehouse teams, brokers, and government agencies for timely cargo release and approvals.
• Update clients and internal teams on shipment status.
• Check import/export documents, including invoices, packing lists, and permits, for completeness and accuracy.
• Stay current on customs laws, regulations, and tariffs; assist with special permits or exemptions.
• Resolve clearance delays, customs holds, inspections, and disputes involving customs valuation, duties, or classifications.
• Maintain clearance logs and filing; report on clearance performance, duty costs, and compliance risks.
• Assist with audits by providing documentation and explanations.

Qualifications

• Knowledge of customs laws and regulations.
• Experience with customs brokerage firms, freight forwarders, or logistics companies.
• 2–3 years of experience.