Customer Support Technician

Provide proactive support to dedicated Adjuster(s) in the management of claims. Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels. Handle inbound calls and take appropriate action to support customers, suppliers, and clients. Review and issue reports to clients in a timely and accurate manner. Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties. Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention. Make outbound calls to customers, suppliers, and clients as required. Complete and action all associated administrative tasks related to claims. Support Adjusters in making technical decisions within competency‑based delegated arrangements. #INDUKI

Minimum 1 years’ experience in property claims management. Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred). Ability to contribute to claim reserving and reserve movement decisions. Proven ability to deliver results in a fast‑paced environment. Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.