Customer Support Specialist
Role Overview
Foodics is looking for those who are excited to be part of the team in the Center of Excellence.
As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels.
You will be the first line of support for customers, with the primary goal of providing optimum service at all times.
Key Skills for This Role
Full Job Posting
The Job in a Nutshell
Foodics is looking for those who are excited to be part of the team in the Center of Excellence.
As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels.
You will be the first line of support for customers, with the primary goal of providing optimum service at all times.
What Will You Do
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams within Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For
- Bachelor's degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally (Must).
- Excellent typing skills (Must).
- Flexible to work in different shifts in Khobar - On-site (Must).
- Comfortable and skilled in delivering training (Preferred).
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Naturally strong in communication, with great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
What We Offer You
- Highly competitive compensation packages, including bonuses and the potential for shares.
- Personal development with regular training and an annual learning stipend.
- Join a talented team of over 30 nationalities working in 14 countries.
- Autonomy, mentoring, and challenging goals that create opportunities for growth.
About Foodics
Foodics is a leading restaurant management ecosystem and payment tech provider founded in 2014 with headquarters in Riyadh and offices across 5 countries.
Foodics serves customers and partners in over 35 different countries worldwide.
Foodics products have processed over 6 billion orders.
Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA.
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