Installation & Delivery Specialist
Full Job Posting
What Will You Do❓
Deliver a word class service for new and existing clients
Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
Visit client's sites and ensuring quality of services
Handle location specific onboarding, installations, training, replacement and support requests
Work with other departments on clients' escalated tickets to deliver on demand support
Handle requests on-demand and within company's SLA
Work closely with outlet team and operations for clients on-demand and general support requests
What Are We Looking For❓
Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science
0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience
Knowledge in software, networking and POS systems
Comfortable with handling high volume of requests and calls received on our unified number.
Flexible to deliver work out of working hours/Public Holiday calls and visits
High problem-solving skills - able to identify problem and find solutions
Comfortable in English and Arabic language - communicating with confidence
Good command over MS Office Applications - Excel on specific
Knowledge of Networking, POS, ERP systems is a plus
Experience with escalation tickets handling and CRM is a plus
Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, training requests, etc.
What We Offer You❗
- We believe you will love working at Foodics!
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
About Foodics
Foodics is a private Saudi restaurant-management and payments technology company serving food-and-beverage businesses across MENA.
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