Customer Support Specialist
Role Overview
Customer Support Specialist role in Riyadh, Saudi Arabia, with Muhandes HUB.
The role supports customers, contractors, and suppliers and aims to provide an excellent user experience.
Key Skills for This Role
Full Job Posting
Role overview
Customer Support Specialist role in Riyadh, Saudi Arabia, with Muhandes HUB.
The role supports customers, contractors, and suppliers and aims to provide an excellent user experience.
Employment details
- The job type is full-time.
- The source does not specify whether the role is onsite, hybrid, remote, or field-based.
Customer support duties
- Respond to inquiries by phone, WhatsApp, and digital channels.
- Track customer, contractor, and supplier requests until closure.
- Resolve issues and escalate cases requiring management intervention.
- Explain platform services and products to users.
- Monitor customer satisfaction and record feedback and complaints.
- Update customer data and track request status in the system.
Internal coordination
- Coordinate with sales, marketing, and operations teams.
- Meet performance indicators while working under pressure.
Required qualifications
- Experience in customer service or sales.
- Excellent communication and persuasion skills.
- Ability to handle customers professionally.
- Fluency in Arabic.
- Proficiency in computers and CRM systems.
- Ability to work under pressure and meet performance indicators.
Preferred qualifications
- English proficiency is a plus.
- Knowledge of the contracting and engineering sector in Saudi Arabia is a plus.
Key skills
- Customer service, effective communication, problem-solving, complaint handling, follow-up, negotiation, persuasion, CRM, time management, teamwork, and computer proficiency.
- The role uses phone, WhatsApp, and other communication channels.
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