Customer Support Representative | Al-Futtaim Automotive | FAMCO KSA
Role Overview
Customer Support Representative supporting the Aftersales team and serving as the first point of contact for parts and service requirements.
The role combines customer support, field coverage, relationship management, aftermarket sales opportunities, and service issue resolution.
Key Skills for This Role
Full Job Posting
Role overview
Customer Support Representative supporting the Aftersales team and serving as the first point of contact for parts and service requirements.
The role combines customer support, field coverage, relationship management, aftermarket sales opportunities, and service issue resolution.
Responsibilities
- Manage customer requests related to parts, service, and aftermarket support.
- Conduct field visits, follow-ups, and customer call schedules.
- Coordinate with parts, service, workshop, sales, and technical support teams.
- Prepare quotations and estimates and monitor requirements through job completion.
- Maintain CRM records, call reports, and sales activity information.
- Support commercial and customer satisfaction targets and resolve customer concerns.
- Follow company policies, quality standards, and health, safety, and environment procedures.
Requirements
- College degree or diploma, preferably in Marketing, Business, Automotive, Mechanical, or a related field.
- Experience in customer service, sales support, aftersales, parts, or service operations.
- Experience as a sales or customer support representative is an advantage.
- Technical background or exposure to heavy equipment, commercial vehicles, construction equipment, or machinery is preferred.
Skills
- Good written and verbal communication skills in English.
- Strong customer service, relationship management, communication, and negotiation skills.
- Commercial awareness, problem-solving ability, and attention to detail.
- Computer literacy including email, spreadsheets, word processing, CRM, and business systems.
- A valid driving license is preferred for customer visits and field coverage.
Team context
The role works with regional managers, service and parts teams, workshop staff, sales colleagues, suppliers, and customers.
The Aftersales team focuses on reliable parts and service support, customer loyalty, and equipment uptime.
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