Customer Support Representative

Overview

Customer Interaction

• Respond to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.

Problem-Solving & Troubleshooting

• Identify and troubleshoot product/service issues.
• Guide customers through solutions step-by-step.
• Coordinate with internal teams (technical support, sales, billing) to resolve issues.

Order Processing & Account Support

• Assist customers with order placement, tracking, and modifications.
• Handle refunds, returns, and exchanges per company policies.
• Update customer records and maintain accurate documentation.

Quality & Process Improvement

• Provide feedback to improve customer service processes and policies.
• Stay updated on product knowledge and company updates.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

Required Skills & Qualifications

• ✔ **Experience:** Minimum 1 year Previous experience in customer service, call centers, or support roles preferred.
• ✔ **Communication:** Strong verbal and written communication skills in Hindi and English.
• ✔ **Problem-Solving:** Ability to think critically and resolve customer issues efficiently.
• ✔ **Tech-Savvy:** Familiarity with CRM systems and support tools.
• ✔ **Multitasking:** Ability to handle multiple customer inquiries simultaneously.
• ✔ **Empathy & Patience:** Excellent interpersonal skills with a customer-first mindset.
• Candidates with a valid own visa or sponsored visa are only preferred.
• Hindi language proficiency is mandatory.
• This role requires working in rotational shifts; applicants must be flexible.
• Looking for Immediate Joiners only

Job Type: Full-time

Application Question(S)

• Do you have Sponsor Visa?
• Are you ok to work in Rotational Shifts?

Experience

• CSR: 2 years (Required)

Language

• Hindi and English (Required)