Customer Support Intern (TechOps)
Role Overview
The Customer Support Intern investigates client issues as clients integrate and use Lean's financial APIs.
The intern joins a small team and contributes to client success and internal operations.
Support is expanding into TechOps, including proactive monitoring; senior engineers lead this work, and the intern may take on a scoped improvement if they demonstrate the technical depth.
The role involves working alongside senior team members and learning how monitoring and alerting are built.
Key Skills for This Role
Full Job Posting
About the Job
The Customer Support Intern investigates client issues as clients integrate and use Lean's financial APIs.
The intern joins a small team and contributes to client success and internal operations.
Support is expanding into TechOps, including proactive monitoring; senior engineers lead this work, and the intern may take on a scoped improvement if they demonstrate the technical depth.
The role involves working alongside senior team members and learning how monitoring and alerting are built.
Responsibilities
- Respond to client issues through Plain, Slack, MS Teams, and email, and join client calls with senior team members.
- Investigate and triage API and product issues using Elasticsearch, SQL, Postman, and internal admin panels; resolve issues within scope.
- Escalate bugs and feature requests to engineering and product with sufficient context.
- Turn recurring issues into FAQs, runbooks, or client-facing guides.
- Shadow incident response and on-call rotations to learn production issue handling.
- Perform basic QA testing during triage to determine whether an issue is a bug, configuration problem, or client-side issue.
- Work with senior support engineers on proactive monitoring and potentially take on a scoped alerting or dashboard improvement.
- Provide feedback to improve the AI support agent and help it handle simpler tickets.
- Identify gaps in support processes and tools and propose fixes.
What We’re Looking For
- Currently pursuing or recently completed a degree in Computer Science, Software Engineering, Information Systems, or a related field.
- Hands-on experience calling APIs, ideally using Postman.
- Basic SQL ability, including writing SELECT queries with filtering, JOINs, and aggregation independently.
- Able to read logs and follow code in at least one programming language.
- Fluent or native Arabic speaker.
- Working understanding of client-server systems and authentication such as OAuth.
- Evidence of independently debugging an issue, such as through a side project, hackathon, or fixing a broken setup.
- Clear technical writing and ability to explain a problem and its fix to someone not present.
- Ownership of issues through resolution, plus interest in fintech, payments, or open banking.
About Lean
Lean provides financial infrastructure and APIs for payments, account verification, financial data access, and related services in the Middle East.
The company describes its products as spanning payments, data, and lending across MENA.
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