Customer Support Executive
Skills
About This Role
Overview
Tailix is a modern pet ecosystem and pet care platform connecting pet owners with pet-related services, support, and solutions through a smart mobile application.
We focus on delivering excellent customer experience, smooth communication, and reliable support for our users and partners.
We are looking for a dedicated and responsible **Customer Support Executive** who can manage customer communication, follow-ups, and support operations during and outside standard working hours when required.
Key Responsibilities
- Respond to customer inquiries through WhatsApp, calls, chat, email, and social media
- Follow up with customers, partners, and service providers regularly
- Handle customer complaints professionally and provide quick resolutions
- Coordinate with the internal team regarding app issues, orders, bookings, and customer requests
- Monitor and support ongoing customer activities outside working hours when needed
- Maintain proper records of customer conversations and updates
- Ensure high customer satisfaction and positive user experience
- Escalate urgent technical or operational issues to the management team
- Support on-boarding and guidance for new users of the Tailix App
Requirements
- Previous experience in customer support, customer service, call center, or operations support
- Strong communication skills in English (Arabic is a big advantage)
- Good follow-up and problem-solving skills
- Ability to work responsibly during flexible timings and urgent situations
- Professional attitude and patience while handling customers
- Basic knowledge of mobile apps, CRM systems, and WhatsApp Business
- Ability to multitask and manage customer conversations efficiently
- Experience in pet industry, service marketplace apps, or startup environments is a plus
Preferred Qualities
- Friendly and customer-focused personality
- Fast response and active communication skills
- Organized and detail-oriented
- Ability to work independently
- Reliable internet connection and smartphone/ laptop access
What We Offer
- Opportunity to work with a growing pet-tech startup
- Flexible and dynamic work environment
- Career growth opportunities
- Competitive salary based on experience
- Pay: QAR3,000.00 per month
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Senior Customer Support
Dieture ·
Job Description – Senior Customer Support Role Overview: The Senior Customer Service will lead the customer service function by ensuring exceptional customer experience, efficient issue resolution, and strong team perfor
Skills
4 days ago
Apply Now↗Apply Now ↗Customer Support Representative
Izmir Invest Real Estate · Doha
Izmir Invest Real Estate is currently hiring Customer Support Representatives to join our expanding team in Doha. We are looking for friendly, motivated, and reliable individuals who enjoy communicating with people and w
Skills
1 weeks ago
Apply Now↗Apply Now ↗Online Customer Support
Loft A Studio · Doha
Company Description Loft A is a creative hub focused on designing innovative and captivating spaces that reflect the unique visions of clients. Our team of skilled analysts, engineers, and designers collaborate to delive
Skills
2 weeks ago
Apply Now↗Apply Now ↗Customer Support Manager
WaveCable Telecom · Doha
WaveCable Telecom Lead a high-performing support team and make a direct impact on customer satisfaction. At WaveCable Telecom, you will drive service excellence, improve customer experiences, and build efficient support
Skills
3 weeks ago
Apply Now↗Apply Now ↗Customer Support Executive-Store
VodafoneThree · Doha
Customer Support & Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns ar
Skills
4 weeks ago
Apply Now↗Apply Now ↗Customer Support Executive-Store
Vodafone · Doha
Customer Support & Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns ar
Skills
4 weeks ago
Apply Now↗Apply Now ↗Customer Support Manager
SYA Lebanon · Doha
Job Overview We are looking for an experienced and customer-focused Customer Support Manager to lead our support team and ensure exceptional service delivery. This role is responsible for overseeing daily support operati
Skills
1 months ago
Apply Now↗Apply Now ↗Operations, Customer Support Executive Immigration consultancy
Welcome World Consultants · Doha
We’re looking for a customer-focused Operations Support Specialist to assist clients with immigration processes (Canada, Australia, Europe). You’ll handle inquiries, manage documentation, and ensure smooth communication
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required