Customer Support Manager
About This Role
WaveCable Telecom
Lead a high-performing support team and make a direct impact on customer satisfaction. At WaveCable Telecom, you will drive service excellence, improve customer experiences, and build efficient support operations in a growing telecom environment. This role offers strong leadership exposure, career growth, and the chance to shape how customers experience connectivity services.
We are looking for a proactive and customer-focused Customer Support Manager who can lead teams, optimize processes, and ensure fast, effective resolution of customer concerns.
Salary & Benefits
- Competitive monthly salary: QAR 9,000 – 14,000 (based on experience)
- Performance-based incentives
- Health insurance
- Paid annual leave and public holidays
- Housing and transportation allowance (if applicable)
- Ongoing training and leadership development
- Career growth opportunities within the company
Work Schedule
- Full-time position
- 8–9 hours per day
- 5–6 days per week
- Rotational shifts depending on support coverage needs
Key Responsibilities
- Manage daily operations of the customer support team
- Monitor service quality, response times, and customer satisfaction metrics
- Handle escalated customer issues and ensure timely resolution
- Develop and implement customer service policies and procedures
- Train, coach, and evaluate support team members
- Analyze customer feedback and identify improvement opportunities
- Collaborate with technical and operations teams to resolve service issues
- Optimize workflows to improve efficiency and service delivery
- Prepare reports on KPIs, performance, and customer trends
- Ensure compliance with company standards and service level agreements
Skills for This Role
- Strong customer service and relationship management skills
- Leadership and team management experience
- Experience with CRM systems and support tools (Zendesk, Freshdesk, etc.)
- Problem-solving and conflict resolution abilities
- Performance monitoring and KPI management
- Communication and interpersonal skills
- Process improvement and operational efficiency
- Ability to manage escalations and high-pressure situations
- Data analysis and reporting skills
- Time management and organizational skills
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field
- Proven experience in customer support or call center management
- Experience in telecom or service-based industries is an advantage
- Strong leadership and decision-making abilities
- Ability to manage multiple priorities and meet deadlines
- Commitment to delivering excellent customer experiences
About the Company
WaveCable Telecom is a growing telecommunications provider in Qatar, delivering reliable broadband and communication services to residential and business customers. We focus on innovation, service quality, and customer satisfaction.
Why Work With Us
- Leadership role with direct impact on customer experience
- Supportive and collaborative team culture
- Opportunities for career advancement and skill development
- Exposure to telecom operations and service management
- Competitive compensation and long-term growth potential
Ready to Apply?
If you are passionate about customer service and ready to lead a team that delivers outstanding support, apply today.
نوع الوظيفة: دوام كامل, دائم
الراتب المدفوع: QAR٩٬٠٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
Similar Jobs
Online Customer Support
Loft A Studio · Doha
**Company Description** Loft A is a creative hub focused on designing innovative and captivating spaces that reflect the unique visions of clients. Our team of skilled analysts, engineers, and designers collaborate to de
4 days ago
Generate Resume ↗Customer Support Executive-Store
VodafoneThree · Doha
* Customer Support \& Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns
1 weeks ago
Generate Resume ↗Customer Support Executive-Store
Vodafone · Doha
* Customer Support \& Issue Resolution: Serve as the first point of contact for merchants and customers, addressing queries and resolving issues promptly. Track complaints, provide status updates, and ensure all concerns
1 weeks ago
Generate Resume ↗Customer Support Manager
SYA Lebanon · Doha
**Job Overview** We are looking for an experienced and customer\-focused Customer Support Manager to lead our support team and ensure exceptional service delivery. This role is responsible for overseeing daily support op
2 weeks ago
Generate Resume ↗Operations, Customer Support Executive Immigration consultancy
Welcome World Consultants · Doha
We’re looking for a customer\-focused Operations Support Specialist to assist clients with immigration processes (Canada, Australia, Europe). You’ll handle inquiries, manage documentation, and ensure smooth communication
3 weeks ago
Generate Resume ↗Customer Support Executive
Al Aser United Projects · Doha
**Job Summary:** We are looking for a motivated Telemarketer to contact potential and existing customers, promote products/services, and generate sales or leads over the phone. **Key Responsibilities:** * Make outbound c
1 months ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required