Operations, Customer Support Executive Immigration consultancy
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Key skills for this role
About the Role
We’re looking for a customer-focused Operations Support Specialist to assist clients with immigration processes (Canada, Australia, Europe). You’ll handle inquiries, manage documentation, and ensure smooth communication between clients and our internal teams.
Key Skills for This Role
Full Job Posting
Overview
We’re looking for a customer-focused Operations Support Specialist to assist clients with immigration processes (Canada, Australia, Europe).
You’ll handle inquiries, manage documentation, and ensure smooth communication between clients and our internal teams.
Key Responsibilities
- Respond to client queries via email, phone, or chat
- Track applications and maintain accurate records
- Verify documents and assist with case preparation
- Coordinate with consultants and managers
- Provide timely updates and ensure a great client experience
Requirements
- 1–3 years in customer service or admin support in similar field
- Excellent communication and organizational skills
- Detail-oriented and able to handle multiple tasks
- Experience with CRM tools is a plus
- Knowledge of immigration processes is an advantage
Education
- Bachelor's (Preferred)
Experience
- relevant: 2 years (Preferred)
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