Customer Supply Chain Representative
Role Overview
The Customer Supply Chain Representative owns day-to-day order fulfillment and customer communications for assigned accounts.
Status is a four-month contract. The listed location is the Etobicoke head office, with a hybrid work arrangement.
The role reports to the Senior Manager, Customer Supply Chain and coordinates with Sales, Planning, Operations, Logistics, Transportation, QA, and IT.
Key Skills for This Role
Full Job Posting
Role details
The Customer Supply Chain Representative owns day-to-day order fulfillment and customer communications for assigned accounts.
Status is a four-month contract. The listed location is the Etobicoke head office, with a hybrid work arrangement.
The role reports to the Senior Manager, Customer Supply Chain and coordinates with Sales, Planning, Operations, Logistics, Transportation, QA, and IT.
Order fulfillment and customer service
- Manage end-to-end fulfillment for assigned accounts, ensuring accurate and timely execution against service levels and customer commitments.
- Serve as the primary contact for operational inquiries and bridge communications between customers and internal teams.
- Process EDI transactions and ERP orders, resolve discrepancies and delays, and communicate proactively about service issues.
- Execute mitigation actions and allocation and fulfillment decisions agreed through Integrated Tactical Planning.
Issue resolution and improvement
- Investigate service issues and apply root cause analysis to prevent recurrence.
- Coordinate returns, credits, and complaint handling under SOPs and food safety standards.
- Partner with Key Account Managers and cross-functional teams on customer initiatives and fulfillment improvements.
- Surface demand signals, recurring issues, and execution insights to support process improvement and dependable service.
Data and records
- Use ERP systems and reporting tools to track orders, service metrics, and inventory availability.
- Maintain accurate documentation and records to support audits and compliance.
Qualifications
- At least 2 years of customer service or supply chain experience in a fast-paced consumer goods environment.
- Post-secondary education in Business, Supply Chain, or a related field.
- Technical aptitude with ERP systems and EDI transactions; Microsoft Dynamics experience is preferred.
- Proficiency in Microsoft Excel, Word, and Outlook; data analysis tools are an asset.
- Excellent written and verbal communication; able to manage competing priorities under tight deadlines.
- Strong problem-solving skills and sound judgment; French bilingualism is an asset.
Pay range
- The stated pay range is $52,300 to $87,100; no pay cadence is specified.
Work arrangement
- The listed location is 10 Carlson Court, Etobicoke, at the head office; the arrangement is hybrid.
About Gay Lea Foods
Gay Lea Foods is a Canadian dairy farmer-owned cooperative producing dairy products and serving communities across Canada.
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