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Customer Success Manager (Technical), Saudi

AlgoSec
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 4 days ago
Customer successEnterprise softwareNetwork securityGovernance, audit, risk, and complianceFirewallsIDS/IPS

Full Job Posting

Role overview

AlgoSec provides a platform for securing application connectivity across hybrid and multi-cloud environments, serving enterprise organizations.

The Customer Success Manager acts as a strategic and technical advisor to help enterprise customers adopt, optimize, and expand their use of AlgoSec solutions.

The role reports to the Customer Success Team Lead.

Location and travel

  • The role is based in Riyadh, Saudi Arabia, with a home-office designation.
  • The role requires willingness to travel up to 50% of the time.

What you’ll do

  • Identify adoption gaps, build tailored success plans, and align product use cases to value realization; track adoption and create quarterly improvement plans.
  • Partner with renewals to connect adoption health to renewal outcomes, flag churn risks early, and lead mitigation efforts.
  • Work with internal teams and sales to identify and quantify expansion opportunities.
  • Build stakeholder relationships, advise customers on best practices, host Executive Business Reviews, and maintain proactive customer touchpoints.
  • Document use cases, success stories, and lessons learned; represent customer needs across the organization.

What the employer is looking for

  • At least 5 years in Customer Success or similar enterprise software roles; security or systems integration experience is preferred.
  • Experience managing strategic and enterprise customers with measurable success.
  • Strong understanding of network security, governance, audit, risk, and compliance practices.
  • Excellent consulting, project management, data-driven decision-making, and communication skills in English and Arabic.
  • Knowledge of firewalls, IDS/IPS, SDN, compliance, APIs including Java and REST, infrastructure, cloud, and LAN/WAN networking.
  • Willingness to travel up to 50% of the time.

Nice to have

  • Experience with Salesforce.com and Gainsight.
  • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

About AlgoSec

AlgoSec describes itself as a profitable, growing cybersecurity company with a collaborative culture and global enterprise customers.

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