Customer Success Manager (Technical), Saudi

About AlgoSec

Role overview

Location and travel

• Location is listed as Riyadh, Saudi Arabia, with a home office.
• The role requires willingness to travel up to 50% of the time and includes client-facing calls and visits.

Responsibilities

• Identify adoption gaps, build tailored success plans, and align product use cases with value realization.
• Track adoption across the customer portfolio and create quarterly improvement plans.
• Partner with the renewals team, connect adoption health to renewal outcomes, and mitigate churn risks.
• Collaborate with internal teams and sales to identify and quantify expansion opportunities.
• Advise key stakeholders and host Executive Business Reviews and other proactive customer engagements.
• Document use cases, success stories, and lessons learned in the Customer Success knowledge base.
• Represent customer needs across the organization.

What the role requires

• 5+ years in customer success or similar roles within enterprise software; security or systems integration experience is preferred.
• Experience managing strategic and enterprise-level customers with measurable success.
• Knowledge of network security, governance, audit, risk, and compliance practices.
• Consulting, project management, and data-driven decision-making skills.
• Knowledge of firewalls, IDS/IPS, SDN, compliance, APIs such as Java and REST, infrastructure, cloud, and LAN/WAN networking.
• Customer-first approach, proactive client engagement, resilience, adaptability, and executive presence.
• Excellent English and Arabic communication skills.
• Willingness to travel up to 50% of the time.

Preferred experience

• Experience with Salesforce.com and Gainsight is a nice-to-have.
• Additional technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius is a nice-to-have.