Customer Success Manager
Role Overview
Manages a portfolio of corporate clients as a key point of contact, providing consistent and responsive service.
Focuses on client relationships, understanding needs, coordinating internal teams, resolving issues, and maintaining satisfaction and long-term relationships.
Key Skills for This Role
Full Job Posting
Role overview
Manages a portfolio of corporate clients as a key point of contact, providing consistent and responsive service.
Focuses on client relationships, understanding needs, coordinating internal teams, resolving issues, and maintaining satisfaction and long-term relationships.
Responsibilities
- Manage assigned client relationships, understand stakeholder needs, and handle queries, requests, concerns, and escalations through resolution.
- Coordinate internal teams to meet service timelines; own issues, follow up, and keep clients informed.
- Monitor service delivery, identify gaps and improvements, and conduct client meetings, reviews, and follow-ups.
- Track commitments, gather feedback, improve service quality, and support client onboarding.
- Maintain client records, identify appropriate service expansion opportunities, and work with operational and functional teams.
Requirements
- Bachelor's degree in Business Administration, Management, Communications, or a related field.
- At least 5 years of experience in Customer Success, Account Management, Client Services, Service Delivery, or a similar client-facing role.
- Strong relationship and stakeholder management, issue resolution, problem solving, organization, follow-up, and attention to detail.
- Able to manage multiple clients, priorities, and requests; excellent written and verbal communication; proactive customer service mindset.
Preferred experience
- Corporate or B2B clients in professional services, managed services, technology, outsourcing, or shared services is preferred.
- Multi-service or managed services experience, and exposure to HR, Finance, IT, Procurement, or other corporate support services, are preferred.
- UAE corporate client experience and familiarity with CRM, ticketing, or customer success platforms are preferred.
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