Customer Success Manager- 1 Year Term
Role Overview
This is a one-year contract with the potential to be extended.
Customer Success Managers guide customers through purchased programs and project plans from start to finish.
The role is accountable for customer health metrics and retention.
Key Skills for This Role
Full Job Posting
Role overview
This is a one-year contract with the potential to be extended.
Customer Success Managers guide customers through purchased programs and project plans from start to finish.
The role is accountable for customer health metrics and retention.
Responsibilities
- Build customer relationships as a trusted advisor and define compliance programs with Program Support teams.
- Manage assigned accounts, customer health, account value, and retention.
- Lead strategic planning sessions and Executive Business Reviews; align solutions with customer challenges and product adoption goals.
- Review program results, supply-chain responsiveness, client needs, gaps, and next steps.
- Define customer goals and success metrics, support implementation configuration, and conduct regular check-ins.
- Support renewal management, coordinate platform user permissions, and collaborate across teams on customer success and growth.
- Maintain client communications in the CRM and work with Product Management on improvements to products, processes, systems, and tools.
- Consult with clients on program direction using intermediate regulatory knowledge; follow corporate security policies.
Qualifications
- Minimum three years of related experience in customer success, project management, consulting, or a transferable field.
- Related university, college, or postgraduate certificate, or equivalent working experience.
- Excellent written and oral English communication; additional languages are an asset.
- Working knowledge of consultative customer management and/or project management.
- Solid Microsoft Excel skills, including pivot tables and lookup functions; proficiency with MS Office Suite and Google Applications.
- Technology/SaaS or professional services experience is an asset.
- Strong organization, interpersonal, communication, prioritization, problem-solving, and collaboration skills.
- Motivation to learn and stay current with changing regulations.
Work model
- The company describes its work model as hybrid and offers flexible working environments.
Benefits and development
- Benefits include vacation, country-dependent benefits, life leave days, bonus and retirement savings options, and professional development days.
- The company also describes volunteer opportunities and flexible work options.
About Assent
Assent provides product intelligence and regulatory compliance solutions to manufacturers and distributors.
The company describes its network as combining supplier intelligence, AI, and regulatory expertise.
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