Customer Solution Engineer, Major Projects Modernization

Overview

General Responsibilities

• Participates in product and new service release information-sharing sessions
• Provides technical training to Sales, Installation, and Maintenance as per Front Line needs
• Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio
• Contributes to the Customer Solutions Engineering virtual and local network
• Contributes to and utilizes the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD), including component upgrades (small VB repairs), full replacement (FRB), or existing building lifts (EBULI)
• Defines local technical content in sales configuration tools
• Is the primary front-line technical contact person for the Supply Line
• Responsible for solution engineering in non-standard customer builds, also in standard product cases, for example, transportation routes, special shafts, and building automation systems.
• Are you the right Fit?
• Minimum Bachelor’s degree in preferably Mechanical or Electrical Engineering, or several years of working experience in the elevator business
• Advanced level of English, both written and verbal
• Understanding of different building types and customer segments
• Understanding of new construction and building modernization processes in the industry
• Knowledge of KONE product-related norms and standards is a plus
• Good knowledge of environmental and sustainability requirements and norms
• Good at AutoCAD and MS Office applications; BIM skills are a plus
• Good understanding of local norms and regulations
• Excellent virtual collaboration skills with an understanding and ability to translate customer needs into the KONE product offering.
• What do we offer?
• A dynamic team promoting a collaborative environment
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Engaging job with a position description and clear targets
• Regular feedback through performance discussions
• Opportunities for individual development
• Value-based culture, behaviors, and ethics.
• *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
• Sustainability is an integral part of our culture and the daily practice.
• We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
• In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
• Read more on
• *https://careers.kone.com/en/*