Customer Care Agent (UAE Nationals only)

Overview

Uae National

What You'Ll Do

• Handle inbound and outbound customer calls professionally and efficiently.
• Manage service requests, callouts, and customer inquiries.
• Support customers during emergency and safety-related situations with empathy and confidence.
• Coordinate with technicians and internal teams to ensure the timely resolution of customer issues.
• Follow up on open cases and maintain accurate records.
• Support customer satisfaction surveys and service improvement initiatives.

What We'Re Looking For

• UAE National (Family Book holder).
• Bachelor's degree or equivalent qualification.
• Strong communication skills in Arabic and English.
• Customer-focused mindset with excellent interpersonal skills.
• Proficient in Microsoft Office and general IT systems.
• Organized, detail-oriented, and able to perform well in a fast-paced environment.
• Previous customer service experience is an advantage.

Why Join KONE?

• Certified Top Employer in the UAE.
• Structured learning and development opportunities.
• Inclusive and supportive work culture.
• Opportunity to build a long-term career with a global industry leader.
• If you are passionate about delivering exceptional customer experiences and want to grow your career with KONE, we would love to hear from you.
• *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
• Sustainability is an integral part of our culture and the daily practice.
• We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
• In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
• Read more on
• *https://careers.kone.com/en/*