Customer Service Administrator (UAE Nationals Only)

Overview

What You'Ll Do

• Provide administrative support to Service Sales and Maintenance teams.
• Prepare and process customer contracts, renewals, and service-related documentation.
• Coordinate customer requests and ensure timely follow-up and resolution.
• Support maintenance planning, technician scheduling, and service operations.
• Assist with inspections, reporting, customer portals, and tender documentation.
• Maintain accurate records and ensure high-quality data management across systems.

What We'Re Looking For

• UAE National (Family Book holder).
• Diploma or bachelor’s degree in business administration or a related field.
• Previous experience in administration, customer service, or coordination roles is an advantage.
• Strong organizational and time-management skills.
• Excellent communication skills in Arabic and English.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience with SAP, CRM, or ERP systems is beneficial.

Why Join KONE?

• Certified Top Employer in the UAE.
• Structured training and career development opportunities.
• Inclusive and supportive work environment.
• Opportunity to grow with a global industry leader.
• If you are looking to start or develop your career in customer service and operations, we'd love to hear from you.
• *At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
• Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas.
• Sustainability is an integral part of our culture and the daily practice.
• We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.
• In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.*
• Read more on *https://careers.kone.com/en/*