Customer Service Team Lead

Al Rayah Driving School is a licensed and recognized training institute in Qatar, focused on delivering high-quality driver education and road safety awareness.

The school provides training for light and heavy vehicles, motorcycles, and commercial driving, serving both individual learners and corporate clients.

Programs are delivered by certified instructors in Arabic and English, using modern vehicles, structured curricula, and full alignment with Ministry of Interior (MOI) standards.

Al Rayah operates its own training facilities and fleet, offering flexible scheduling and tailored guidance to meet diverse learner needs.

The school is dedicated to developing skilled, responsible, and safety-conscious drivers throughout Qatar.

The Customer Service Team Lead is a full-time, on-site role based in Doha, Qatar.

This role is responsible for leading the customer service team, overseeing daily operations at the front office and call center, and ensuring prompt, professional responses to learner and corporate client inquiries.

The Team Lead will monitor service quality, handle escalated issues, and support customers through registration, scheduling, payments, and course-related questions.

Key responsibilities include coaching and mentoring team members, organizing schedules and task allocation, and maintaining accurate customer records in relevant systems.

The role also involves coordinating with training, finance, and operations teams, preparing basic reports on customer satisfaction and service performance, and recommending improvements to processes and customer experience.