Customer Service Specialist
Role Overview
The Client Services Specialist receives and responds to client inquiries and requests.
Key Skills for This Role
Full Job Posting
Role overview
The Client Services Specialist receives and responds to client inquiries and requests.
Essential job functions
- Respond to orders, general client inquiries, invoice questions, and client complaints.
- Resolve issues involving orders, delivery dates, or service.
- Determine complaint causes, explain the best solution, expedite corrections or adjustments, and follow up to confirm resolution.
- Perform other duties as assigned.
Experience and education
- Required experience: two years as an assembly line lead.
- Required education: high school or better.
Other skills and abilities
- Problem solving, freight-forwarding knowledge, documentation skills, conflict resolution, and multitasking.
- The position may involve extended sitting or standing and use of standard office equipment.
Workplace information
The posting describes office equipment and physical requirements but does not specify a remote or hybrid policy.
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