Customer Service Specialist

Role overview

Essential job functions

• Respond to orders, general client inquiries, invoice questions and client complaints.
• Resolve issues with orders, delivery dates or service.
• Determine the cause of a client complaint, select and explain an appropriate solution, expedite corrections or adjustments, and follow up to ensure resolution.
• Perform other duties as assigned.

Listed qualifications

• The posting lists two years of experience as an assembly line lead; this appears inconsistent with the customer-service role.
• High school education or better is listed as required.
• Listed required behaviors include enthusiasm, teamwork and attention to detail.
• Listed motivations include self-starting, seeking growth opportunities and wanting to make an impact.

Other skills and abilities

• Problem solving, freight forwarding knowledge, documentation skills, conflict resolution and multitasking are listed.

Physical requirements

• The job may require extended sitting or standing and use of standard office equipment.