Customer Service Specialist - GCC

About This Role

Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology, and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better.

Ferring+You Carry out the order to invoice process, including maintenance of accurate shipment dates, providing the right credit notes, payment terms, etc.

Your day at Ferring

• Oversee and manage the completion of lifecycle orders:
• Study review (stock availability, coming orders, In market Sales, stock inventory report)
• Placing orders with distributors based on the study review results
• Communicate the official order with Amman office
• Follow up with customer service regarding any unmatching data or deviation
• Review DF on monthly basis, making sure to align the forecast with the open orders (Private & Tender) and approved budget.
• Handle all issues related to shipping procedure with distributor (Invoices, CoA, COO, packing list, AWB, …etc.) to get authority approval and airlines green light
• Active participation in tender business with all needed elements.

Behind our innovation…There’s you You bring the following skills and experience to Ferring:

• B.Sc. in Supply Management \ Business
• 3 - 5 years of experience in the pharmaceuticals field
• Fluent in English language.
• Strong communication skills
• Ability to handle the pressure of meeting productivity goals & deadlines.

People come first at Ferring

• Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.
• Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role.
• Parental leave for both birthing and non-birthing parents.
• Extended support on family building journey.

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

Behind our purpose… There’s you If our mission and your vision are aligned, please apply!

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location: Ferring Dubai Branch Office