Customer Service - Emirati only
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Key skills for this role
About the Role
Serve as the first point of contact for customers, addressing inquiries and resolving issues while maintaining records and supporting administrative tasks.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Serve as the first point of contact for customers via phone, email, chat, or in-person interactions
- Address customer inquiries, provide accurate information, and resolve issues efficiently
- Escalate complex or unresolved issues to the appropriate departments
- Maintain accurate records of customer interactions in CRM systems
- Follow up with customers to ensure satisfaction and issue resolution
- Support administrative tasks such as order processing, account updates, and service requests
- Adhere to company policies, service standards, and performance metrics
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