Sales and Customer Service Executive

Job Summary

Key Responsibilities

• Answer customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate product/service information, address concerns, and resolve customer issues.
• Handle sales inquiries and convert potential leads into customers.
• Promote company products and services to new and existing customers.
• Identify customer needs and recommend suitable products or service solutions.
• Follow up with leads, prospects, and existing customers to support sales conversion.
• Prepare and share quotations, proposals, or service information as required.
• Process orders, returns, exchanges, and customer requests accurately.
• Manage customer complaints with a positive and solution-oriented approach.
• Maintain detailed records of customer interactions, sales activities, leads, and follow-ups in the CRM system.
• Offer guidance and support to customers, ensuring they understand product/service features and benefits.
• Coordinate with internal teams to ensure customer requirements are fulfilled on time.
• Escalate unresolved issues to higher management when needed.
• Stay updated on company products, services, pricing, and policies to provide relevant information to customers.
• Follow up with customers to ensure satisfaction and resolve any pending issues.
• Meet performance targets related to customer satisfaction, response time, issue resolution, lead conversion, and sales targets.

Skills and Qualifications

• Experience working on ADNOC and TAQA-related projects with strong understanding of client coordination, documentation, and service support requirements.
• High school diploma or equivalent; Bachelor’s degree preferred.
• Previous experience in customer service, sales, telesales, or a related field.
• Strong verbal and written communication skills.
• Good sales, negotiation, and persuasion skills.
• Ability to generate leads, follow up with prospects, and close sales.
• Excellent problem-solving and conflict resolution abilities.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient in using customer service software, CRM systems, phone systems, and other tools.
• Positive attitude with a passion for helping customers and achieving sales goals.
• Ability to work collaboratively in a team environment.
• Own visa is a plus.