Customer Service Officer

About This Role

The Customer Service Officer is responsible for providing exceptional customer service and support to clients throughout their interaction with the company. This role involves addressing inquiries, resolving issues, and ensuring a high level of client satisfaction across all touchpoints. You will be the key point of contact for clients, managing their concerns efficiently and professionally.

· Serve as the primary point of contact for clients, handling inquiries via phone, email, and in-person with professionalism and courtesy.

· Provide accurate and timely information regarding property details, leasing processes, and company services.

· Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.

· Assist clients with service requests, including maintenance issues, lease agreements, and account inquiries.

· Maintain detailed records of client interactions, transactions, and feedback in the company’s CRM system.

· Collaborate with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.

· Develop and implement strategies to enhance the customer experience and improve service quality.

· Conduct follow-ups with clients to ensure their issues are resolved and to gather feedback for continuous improvement.

· Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.

Qualifications & Requirements

· Bachelor’s degree in business administration, Communications, or a related field.

· Minimum 2 years of experience in a customer service role, preferably within the real estate or property management sector.

· Excellent verbal and written communication skills with a strong customer-focused attitude.

· Well versed with English, French & Russian languages.

· Proven ability to handle difficult situations with diplomacy and resolve conflicts effectively.

· Proficient in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).

· Knowledge of Dubai real estate market trends and regulations is an advantage.

· Complete knowledge of RERA & DLD regulations.

Work Location: In person