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Customer Service Specialist

IDEX Corporation
Benton Harbor, USA
Full-time
Mid · 3–5 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

EDUCATION AND EXPERIENCE

  • REQUIREMENTS OR EQUIVALENCIES:
  • 3-5 years in a professional role with a higher level of direct customer interaction.
  • Associates degree or higher preferred.
  • Customer Service experience in manufacturing desirable.
  • Demonstrates proficiency in operating MS Office software, MRP (JD Edwards), and CRM (MS Dynamics).
  • PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS:
  • Demonstrates strong attention to detail and documentation.
  • Effective, independent problem-solving skills.
  • Excellent interpersonal skills with the ability to lead when needed.
  • Excellent phone and email “etiquette” in a professional, efficient, customer-forward manner.
  • Able to work within established processes and authority limits.
  • Efficient, effective communication with all levels of business culture, both internal and external.
  • Strong computer skills (MRP Knowledge, Microsoft Office, Teams, etc.).
  • Very organized in areas of planning and time management; uses time effectively and efficiently.
  • Works effectively with internal and external customers to resolve, troubleshoot and communicate unfavorable answers in a constructive and professional manner.
  • Capable of working remotely and in person as environment changes.
  • GAST Manufacturing, a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity.
  • The intent of this job description is to provide a representative summary of the essential duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented.
  • Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
  • IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
  • Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Preferred Qualifications

  • Associates degree or higher preferred.

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