workday
Customer Service Representative
IDEX Corporation
Waterloo, CAN
Full-time
Junior · 2–4 years experience
Onsite
Discovered 2 weeks ago
Role Overview
Customer Service Representatives (CSRs) are integral to maintaining strong customer relationships and delivering best-in-class customer experience.
Supporting our aftermarket business, this role is responsible for providing exceptional service to channel partners, distributors, and end users through efficient order processing, proactive communication, warranty claim coordination, and material return management.
Working collaboratively with teams across the organization, CSRs help ensure customer needs are met with accuracy, urgency, and professionalism.
Full Job Posting
EXPERIENCE
- 2-4 years of customer service experience, with demonstrated success in delivering exceptional customer support and maintaining positive customer relationships.
- Proficiency in Microsoft Office applications, particularly Outlook and Excel, is required.
- Strong working knowledge of ERP and CRM systems, with experience supporting customer service, sales, or operational processes, is required.
- Previous experience of supporting customers in a technical sales, industrial equipment sales, or manufacturing environment is preferred.
- Familiarity with purchase order management and procurement processes is preferred.
- COMPETENCIES
- Customer-centric mindset with a strong commitment to delivering an exceptional customer experience.
- Collaborative team player with the ability to build effective working relationships across functions.
- Demonstrated ability to perform effectively in a fast-paced, deadline-oriented environment while balancing multiple priorities.
- Exceptional attention to detail, organization, and follow-through.
- Adaptable and flexible, with the ability to pivot priorities in response to changing business and customer requirements.
- Strong verbal and written communication skills, with experience providing high-touch, white-glove customer service.
- Physical Environment and Environmental Factors
- Regularly works in an office setting.
- Frequently required to stand, sit, talk, and hear
- Must be able to work in front of a computer for a large portion of the day. May occasionally lift up to 20lbs
- Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
- Total Rewards
- The compensation range for this position is $40,100.00 - $60,100.00, depending on experience. This position may be eligible for performance based bonus plan.
- Benefits Package
- Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
- IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
- Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
- This posting is for an existing vacancy.
- Artificial intelligence is not used to screen, assess or select applicants.
Preferred Qualifications
- Previous experience of supporting customers in a technical sales, industrial equipment sales, or manufacturing environment is preferred.
- Familiarity with purchase order management and procurement processes is preferred.
- The compensation range for this position is $40,100.00 - $60,100.00, depending on experience. This position may be eligible for performance based bonus plan.
About IDEX Corporation
Diversified Manufacturing9000 employeesFounded 1988
Global industrial leader developing highly engineered components and solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IDEX Corporation
Director Human Resources
Wooster, USA
Discovered 2 days agoFull-time
Quality Engineer
Rohnert Park, USA
Discovered 2 days agoFull-time
Operations Analyst
Denver, USA
Discovered 2 days agoFull-time
CNC Machinist
Brenham, USA
Discovered 2 days agoFull-time
OEM Market Development Manager
Benton Harbor, USA
Discovered 2 days agoFull-time
Business Line Leader - DC Cooling
Linthicum, USA
Discovered 2 days agoFull-time
Technical Support Specialist
Benton Harbor, USA
Discovered 4 days agoFull-time
Engineering Technician - Accelerated Growth
Portage, USA
Discovered 4 days agoFull-time