Customer Service Representative- Part Time
Seeking a candidate for customer support, requiring excellent communication skills in Hindi/Urdu and English, with call center experience and familiarity with CRM software.
Skills
About This Role
Job description
We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly.
Some of the roles,
responsibilities
- and skills
- required are:
- - Must speak HINDI/URDU and ENGLISH (Arabic is a plus).
- - Excellent communication abilities, including written and verbal communication.
- - Handle calls in a consistently polite, professional and efficient manner.
- - Answer phones and messages, respond to customer requests and clarify the desired information.
- - Follow-up on customer inquiries that are not immediately resolved.
- - Take the extra mile to engage and help the customers.
- - Previous call center customer service experience is required.
- - Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24
- This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns
Working Hours
6 PM – 10 PM (CSRs can be called in the morning shift as well, if needed)
Visa
: Candidate must have a residence visa
Salary
20 AED per hour for English + hindi/urdu speaker
25 AED per hour for English + hindi/urdu + Arabic speaker.
Experience
- Customer Support: 1 year (Required)
Language
- English (Required)
- Hindi (Required)
- Urdu (Required)
- Arabic (Preferred)
Location
- Dubai (Required)
Application Question(s)
- Why do you want to work for this part-time role?
- If you are currently working full time, what are your duty timings?
- What is your current visa status?
Experience
- Customer Support: 1 year (Required)
Language
- English (Required)
- Hindi (Required)
- Urdu (Required)
- Arabic (Preferred)
Location
- Dubai (Required)
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