Customer Service Representative
CSR – Customer Service Representative - Executive / Supply Chain Logistics Manager Location - Dubai Salary - 10 K AED MUST HAVE EXP.
Skills
About This Role
Overview
CSR – Customer Service Representative - Executive / Supply Chain & Logistics executive
Role Overview
:Customer Service Representative (CSR) who will serve as the primary point of contact fo
rcustomers, with excellent communication and interpersonal skills
.
Qualifications Experience
- :Bachelor’s degree in business administration, International Business, or a related fiel
- d.8+ years of experience in customer service, or logistics, preferably in
- aninternational or export-focused rol
- e.Proficiency in ERP systems /Microsoft offi
- ceProven experience in customer service or similar ro
- leStrong understanding of international trade regulations, export documentation, and logistic
- s.Teamwork, Accountability and reliabili
- tyAbility to multitask and work under pressu
- reStrong attention to detail and problem-solving skill
- s.Ability to work effectively under pressure and manage multiple prioriti
- es
Key Responsibiliti
- es:End to end Order Management - Manage and see that orders are managed through various channels- internal and external communication- (email, phone, or ER
- P).Customer Feedback Management: - Address customer complaints or conce
- rnspromptly, finding solutions or escalating when necessary. Ensure customer satisfaction and resolve issues in a timely mann
- er.Coordinate with the CROSS functional teams - to ensure product availability and timely Shipment/delive
- ry.Document Management - Ensure that all orders are invoiced accurately and promptly in a timely manner as per
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