Customer Service Representative (Nationals)
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Key skills for this role
About the Role
Responsible for resolving customer inquiries and complaints, assisting with product selection, and meeting performance targets while requiring good communication skills in Engli.
Key Skills for This Role
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Overview
- Responding to customer inquiries and resolving complaints in a professional and timely manner.
- Handling and resolving customer escalations or complaints to ensure customer satisfaction.
- Assisting customers with product or service selection and providing recommendations based on their needs.
- Meeting and exceeding individual and team performance targets and key performance indicators.
- Maintaining customer records and updating customer information in the database.
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