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Customer service representative

Dubai Careers - A Smart Dubai InitiativeDubai, UAE1 months agoEntryfulltime
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Via LinkedIn·

About This Role

Job Description

  • Direct the cases which do not meet foundation requirements to the relevant community agencies
  • Assess cases which are of higher priority and consequently prepare an agenda to handle their needs
  • Respond to all incoming calls on the hotline both during office hours and during the designated out of office hours
  • Provide necessary information and clarification to all inquiries throughout the interaction with the case
  • Transfer calls to the relevant

Qualifications

  • High school certificate
  • Prior experience in working in hotlines or call centers
  • Previous experience in working with multi-disciplinary teams and cultures

About Dubai Foundation for Women and Children: The Dubai Foundation for Women and Children is the first authorized non-profit shelter and humanitarian care in the United Arab Emirates to care for women and children who are victims of domestic violence, child abuse, and victims of human trafficking. It was established in late 2007 in order to provide victims with immediate shelter, protection and support services, in accordance with international human rights conventions.

Job Category Sales and Customer Service

Advertiser Dubai Government

Educational-level Secondary School

Required Nationality UAE Only

Monthly Salary Unspecified

Schedule-Time Full time

Job Posting 25/03/2026

Unposting Date 24/04/2026

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