Customer Service Representative
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Key skills for this role
About the Role
Key Responsibilities: Handle customer inquiries via phone, email, WhatsApp, and in person. Provide accurate information about company services and procedures. Resolve customer complaints professionally and efficiently.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, and in person.
- Provide accurate information about company services and procedures.
- Resolve customer complaints professionally and efficiently.
- Maintain accurate customer records in the CRM system.
- Coordinate with internal departments to ensure timely service delivery.
- Follow up with customers to ensure satisfaction.
- Achieve customer service KPIs and maintain high service standards.
Requirements
- Bachelor's degree or equivalent.
- 1–3 years of experience in customer service, call center, or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work under pressure and manage multiple tasks.
- Fluency in English is required.
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