Customer Service Representative

🚨 We Are Hiring – Customer Service Representative🚨

Join the team at ZOOMLION and become part of a dynamic environment within the construction machinery industry.

1.

Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.

2.

Over one year experience in after-sales service in the construction machinery industry, familiar with the entire after-sales service process.

3.

In addition to proficiency in the native language, candidates must be fluent in English and Hindi, with strong listening, speaking, reading, and writing skills.

Proficiency in Chinese language will be considered an added advantage.

4.

Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.

5.

Identifying the corporate culture of ZOOMLION, one must have a good sense of service and empathy, be good at listening and communicating, be able to independently communicate with internal and external parties, handle customer demands, and have a strong sense of responsibility.

1.

Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support.

2.

Responsible for answering customer inquiries with accurate information about ZOOMLION products, technologies, after-sales services, etc.

Responsible for registering all kinds of customer requests/inquiries in, including but not limited to service orders, complaint processes, consultation processes and etc.

3.

Responsible for customer callbacks and satisfaction surveys, contact customers to get feedback and opinions via all sort of method such as calling, sending email, online chat and on-site, record the callback details and customer feedback in the system.

4.

Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders promptly, reporting service violation cases to superiors.

5.

Responsible for summarizing and reporting problems/suggestions in daily works, building and optimizing customer service processes and standards.

6.

Responsible for promoting customer interaction channels to customers by coordinating with relevant departments to make materials such as service brochures and customer gifts.

7.

Responsible for other key tasks assigned by the superiors such as cross-functional communication and cooperation, training about customer interaction channels (such as introduction of ZOOMLINK function and promotion), translation of working materials, etc.

If you are passionate about customer service and looking to grow your career in the construction machinery industry, we would love to hear from you.

📩 Forward your resume to 00813348@zoomlion-zitc.com

📌 Subject Line: “Customer Service Representative”