Customer Service Executive
Skills
About This Role
Company Description
M.R.S.
Packaging & Food Service Ltd. has been a trusted partner to the F&B industry in the Middle East for over 35 years.
Specializing in fun food concession equipment and related products, we serve a diverse range of venues, including theaters, hotels, amusement parks, and coffee shops.
We also provide innovative, high-quality, and cost-effective disposable products for daily use and special occasions.
As distributors of renowned global brands, we are committed to delivering exceptional products with fast, friendly, and efficient service.
Our focus on quality and customer satisfaction has established us as a leader in the industry.
Role Description
This is a full-time, on-site role based in Dubai for a Customer Service Executive.
The role involves providing top-notch customer service, addressing inquiries and resolving concerns, managing customer relationships, and ensuring satisfaction.
Additional responsibilities include processing customer orders, maintaining service standards, and collaborating with internal teams to meet client needs effectively and efficiently.
Qualifications
- Strong Interpersonal and communication skills for effective engagement with clients and colleagues
- Proven experience in Customer Support and Customer Service, prioritizing customer satisfaction
- Knowledge of Customer Service Management and best practices for maintaining high service standards
- Ability to manage multiple tasks efficiently and prioritize responsibilities
- Proficiency in NetSuite/CRM software is required
- Fluency in English is essential; knowledge of additional languages, especially Arabic, is a plus
- Previous experience in the F&B or hospitality industry is highly desirable
- Please email your CVs : hr@mrspackaging.com
Why Join
- ?
- Work with a prominent name in the F&B/ fun foods industry
- Be part of a stable and structured CS team
- Use your NetSuite and customer service skills in a results-oriented environment
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