Customer Service Officer (UAEN)
Skills
About This Role
Role Summary
The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
Role Profile
- Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
- Ensure daily desk operations follow established processes under Supervisor guidance.
- Adhere to grooming standards to uphold Majid Al Futtaim Properties’ image.
- Assist customers with inquiries and provide information on events, maintaining a positive attitude.
- Address and escalate customer complaints professionally.
- Foster relationships with tenants to facilitate operations and resolve issues.
- Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
- Support mall promotions, maintain directories, and ensure policy compliance.
Requirements
- High School Diploma or Bachelor’s Degree in any field
- 0 to 2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
- Strong verbal communication skills in English.
- Strong problem-solving abilities.
What We Offer
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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