Customer Service & Marketing Executive

About This Role

Location: Doha, Qatar

Job Type: Full Time

About Tailix

Tailix – Your Pet’s Digital World

Tailix is a fast growing digital platform in Qatar connecting pet owners with:

• Veterinary Clinics
• Pet Shops & Suppliers
• Grooming Services
• Pet Hotels & Boarding
• Adoption & Rescue Communities
• Pet Services & Accessories

Our mission is to build the largest integrated pet ecosystem in Qatar and the GCC, connecting customers, vendors, and service providers in one seamless digital platform.

Learn More About Tailix:

https://tailix.qa/portfolio.html

This page includes:

• Company profile
• Website
• WhatsApp contact
• Email
• Social media platforms
• Application download links

Job Overview

We are looking for a proactive, dynamic, and customer focused Customer Service & Marketing Executive to join our growing team in Doha, Qatar.

This role combines Customer Service, Administrative Coordination, and Marketing Support, requiring a candidate who is organized, responsive, and capable of managing multiple responsibilities.

The selected candidate will play a key role in customer satisfaction, operational coordination, vendor follow up, and marketing campaign execution.

Key Responsibilities

Customer Service & Client Relations

• Handle customer inquiries via phone, WhatsApp, email, and chat
• Provide excellent customer support and resolve issues efficiently
• Follow up with customers regarding orders and service requests
• Maintain strong customer relationships
• Ensure high customer satisfaction

Operations & Coordination

• Follow up with vendors and service providers
• Coordinate with internal teams
• Monitor service delivery and customer feedback
• Escalate urgent issues to management
• Support administrative and operational activities

Marketing & Campaign Management

• Assist in planning and executing marketing campaigns
• Support social media engagement and activities
• Monitor campaign performance and prepare reports
• Coordinate marketing promotions with vendors
• Assist in content coordination and campaign execution

Extended Responsibilities

This position requires flexibility and ownership, including:

• Responding to urgent customer inquiries after working hours when needed
• Following up urgent orders and customer requests
• Handling customer complaints and resolving issues promptly
• Coordinating with vendors and service providers
• Reporting major issues or operational challenges to management
• Supporting business continuity and customer satisfaction beyond working hours when required

Requirements

Nationality: Philipines (Required)

• Proven experience in customer service and marketing
• Strong communication and interpersonal skills
• Experience in campaign management
• Strong organizational and multitasking abilities
• Ability to work under pressure
• Proficiency in Microsoft Office
• Familiarity with digital marketing and social media
• Fluency in English (Arabic is a plus)

Preferred Qualifications

• Experience in Qatar market
• Experience with CRM tools
• Experience in service based or digital platforms is a plus

What We Offer

• Competitive salary
• Friendly and professional environment
• Career growth opportunities
• Fast growing company exposure
• Opportunity to grow with Tailix

How to Apply

If you are passionate about customer service, marketing, and operational excellence, we would love to hear from you.

Learn more and apply through:

https://tailix.qa/portfolio.html

Join Tailix and be part of building Qatar’s leading pet platform.

Job Type: Full-time

Application Question(s):

• What is you nationality?

Experience:

• Marketing : 1 year (Preferred)

Work Location: In person