oracle

Customer Service Executive

Digitide Solutions

Gwalior, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered 1 weeks ago

Communication

Full Job Posting

A high school diploma or equivalent qualification is required.
1-2 years of experience in a customer service role, preferably in a BFSI environment.
Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
Strong problem-solving and analytical skills, with a customer-centric approach.
Ability to work independently and manage multiple tasks simultaneously.
Proficiency in using customer relationship management (CRM) systems and basic computer applications.
A positive and friendly attitude, with a passion for delivering exceptional customer service.
Willingness to learn and adapt to new processes and technologies.
Excellent time management and organizational skills.
Fluency in English is mandatory, with proficiency in additional languages being an advantage.

Handle inbound customer calls, emails, and chats, providing timely and accurate responses.
Listen to and understand customer needs, offering suitable solutions and alternatives.
Resolve customer complaints and queries, ensuring a positive and professional approach.
Maintain accurate records of customer interactions and ensure data privacy and security.
Provide product and service information, educating customers on our offerings.
Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
Identify and escalate potential customer risks or issues to the appropriate teams.
Conduct regular customer satisfaction surveys and analyze feedback for process improvements.
Stay updated with product knowledge and company policies to provide accurate information.
Ensure a high level of customer satisfaction and build long-lasting customer relationships.

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