oracle
Customer Service Executive
Digitide Solutions
Gwalior, IND
Full-time
Junior · 1–2 years experience
Onsite
Discovered 1 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- A high school diploma or equivalent qualification is required.
- 1-2 years of experience in a customer service role, preferably in a BPM environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage multiple tasks efficiently.
- Proficiency in using customer relationship management (CRM) systems.
- Basic knowledge of BPM practices is preferred.
- A positive and professional attitude with a focus on customer satisfaction.
- Willingness to learn and adapt to new processes and technologies.
- Excellent time management and organizational skills.
Responsibilities
- Respond to customer inquiries and provide timely, accurate solutions.
- Handle customer complaints and ensure a satisfactory resolution.
- Maintain a high level of customer satisfaction through effective communication.
- Document and update customer records and interactions accurately.
- Collaborate with internal teams to improve customer support processes.
- Stay updated with product knowledge and company policies.
- Escalate complex issues to the appropriate teams for further assistance.
- Provide feedback and suggestions to enhance customer service strategies.
- Ensure compliance with customer service quality standards.
- Actively contribute to a positive and supportive team environment.
Preferred Qualifications
- Basic knowledge of BPM practices is preferred.
About Digitide Solutions
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